Refund policy

At DTF RVA , we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to address your concerns.

Returns

  1. Eligibility for Returns:

    • To be eligible for a return, the item(s) must be unused, in the same condition as when received, and in their original packaging.
    • Custom-designed or personalized items may not be eligible for return unless they are found to be defective or do not match the approved design.

  2. Initiating a Return:

    • If you wish to return an item, please contact us within 14 days of receiving your order to request a return authorization.
    • We will provide you with instructions on how to return the item(s) and the return address.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.

Refunds

  1. Eligibility for Refunds:

    • Refunds will be issued for eligible returned items. We will inspect the returned items to ensure they meet our return criteria.
    • If the returned item is found to be in the appropriate condition, we will process your refund.

  2. Refund Processing:

    • Once we receive and approve your returned item, we will initiate the refund to your original payment method. Refunds may take a few business days to appear in your account, depending on your payment provider.

Exchanges

We do not offer direct exchanges for returned items. If you would like to exchange a product, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us as soon as possible. We will provide instructions for returning the item or resolving the issue to your satisfaction.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us using the contact information provided on our Contact Us page. Your satisfaction is important to us, and we are here to assist you.